Terms of Service

Effective Date: September 2026

Welcome to Derma One Cosmetics. By accessing our website, browsing our products, or placing an order, you agree to be bound by the following Terms of Service. Please read these terms carefully before using our website or purchasing our products.

1. General Terms

By using this website, you confirm that you are legally capable of entering into a purchase agreement under applicable laws.

Derma One Cosmetics reserves the right to update, modify, or replace these Terms of Service at any time without prior notice. Any changes will become effective when posted on this page.

2. Products and Product Information

We make reasonable efforts to ensure that product names, descriptions, images, ingredients, prices, and other information displayed on our website are accurate.

However:

• Product colors and appearance may vary slightly due to photography, lighting, or screen settings.

• Product packaging may occasionally be updated by the manufacturer.

• Product availability may change without prior notice.

• We reserve the right to correct any errors or inaccuracies in product information.

3. Orders and Order Acceptance

Placing an order on our website does not necessarily mean that the order has been accepted.

Derma One Cosmetics reserves the right to:

• Accept or decline any order.

• Cancel an order due to product unavailability.

• Cancel an order because of incorrect pricing or product information.

• Cancel an order if we suspect fraudulent or unauthorized activity.

• Contact the customer to verify order details before dispatch.

If an order is cancelled after payment has been received, any eligible refund will be processed according to our refund policy.

4. Pricing and Payment

All product prices displayed on our website are subject to change without prior notice.

The applicable price at the time of placing your order will generally be the price charged to you, except where an obvious pricing or technical error has occurred.

We may offer different payment methods, including Cash on Delivery and other payment options displayed at checkout.

5. Cash on Delivery Orders

For Cash on Delivery orders, customers must provide accurate contact and delivery information.

We may contact customers by phone or WhatsApp to confirm an order before dispatch.

Repeatedly placing orders and refusing to receive parcels may result in restrictions on future Cash on Delivery purchases.

6. Shipping and Delivery

We deliver across Pakistan subject to courier availability.

Delivery times are estimates and are not guaranteed. Delays may occur because of weather, public holidays, courier operations, incorrect addresses, or circumstances beyond our control.

For complete information regarding delivery, please refer to our Shipping Policy.

7. Delivery Tracking

Where tracking is available, customers may receive a tracking number after their order has been dispatched.

Customers can use the tracking number provided by Derma One Cosmetics to monitor their shipment through the relevant courier's tracking system.

Tracking information may take up to 24 hours to become available after dispatch.

8. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are subject to our Return & Refund Policy.

Customers should review the applicable policy before placing an order.

Products returned without meeting the requirements of our Return & Refund Policy may not be eligible for a refund or replacement.

9. Cosmetics and Personal Use

Our products are intended for cosmetic and personal-care use and should be used according to the instructions provided on the product packaging.

Customers should:

• Read the product instructions before use.

• Check the ingredient list for known sensitivities.

• Perform a patch test where appropriate.

• Stop using a product if significant irritation or an unexpected reaction occurs.

Derma One Cosmetics does not guarantee that every product will be suitable for every individual's skin or personal-care needs.

Product information provided on our website is for general informational purposes and should not be considered medical advice.

10. Allergies and Individual Reactions

Customers are responsible for reviewing product ingredients before use.

Individual reactions to cosmetic products can vary. Derma One Cosmetics is not responsible for reactions resulting from known or unknown allergies, misuse, failure to follow product instructions, or use contrary to the product's intended purpose.

If you have concerns about a specific ingredient or skin condition, consult a qualified healthcare professional before using the product.

11. Intellectual Property

All content available on this website, including but not limited to:

• Logos

• Brand names

• Product images

• Graphics

• Text

• Product descriptions

• Website design

• Videos

is owned by or licensed to Derma One Cosmetics unless otherwise stated.

You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without prior written permission.

12. Prohibited Use

You agree not to use our website:

• For any unlawful purpose.

• To commit fraud or conduct unauthorized transactions.

• To interfere with the operation or security of our website.

• To attempt to gain unauthorized access to our systems.

• To copy or misuse our website content.

• To provide false or misleading information when placing an order.

We reserve the right to restrict or terminate access to our website if these terms are violated.

13. Third-Party Services

Our website may use third-party services such as payment processors, courier companies, analytics providers, advertising platforms, and other service providers.

These third parties may have their own terms and privacy policies. Derma One Cosmetics is not responsible for the policies or practices of third-party services outside our control.

14. Website Availability

We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

Temporary interruptions may occur because of maintenance, technical issues, hosting problems, or circumstances beyond our control.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Derma One Cosmetics will not be liable for indirect, incidental, or consequential losses arising from the use of our website or products.

Our liability, where legally applicable, will be limited to the amount paid by the customer for the relevant product or order.

Nothing in these Terms of Service is intended to exclude any liability that cannot legally be excluded under applicable law.

16. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect customer information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

17. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of Pakistan.

Any disputes arising in connection with these Terms of Service or your use of our website shall be handled in accordance with applicable Pakistani law.

18. Contact Information

If you have any questions regarding these Terms of Service, please contact us through our official customer support channels.

Derma One Cosmetics
Head Office: Bahawalpur, Pakistan
Country: Pakistan

By using our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.