Privacy Policy

Effective Date: September 2026

At Derma One Cosmetics, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect certain information necessary to provide our services.

Personal Information

Depending on how you interact with our website, we may collect:

• Full name

• Billing and shipping address

• Phone number

• Email address

• Order and purchase information

• Payment-related information

• Communication and customer-support information

We only request information that is reasonably necessary to process your order, provide customer support, and operate our business.

Device and Usage Information

When you visit our website, certain technical information may be collected automatically, such as:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Referring website

• Website interaction and usage information

This information helps us understand how customers use our website and improve its performance and user experience.

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfill your orders.

• Deliver products to you.

• Confirm orders, including Cash on Delivery orders.

• Provide customer support.

• Communicate with you about your orders.

• Send order confirmations and shipping updates.

• Improve our products, website, and services.

• Prevent fraud, unauthorized transactions, and misuse.

• Maintain website security.

• Analyze website traffic and customer behavior.

• Send promotional or marketing communications where permitted by applicable law.

3. Payment Information

When you make a purchase through our website, payment information may be processed by third-party payment providers.

Derma One Cosmetics does not intentionally store complete payment-card information on our own systems unless specifically required and legally permitted.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

4. Cash on Delivery

If you select Cash on Delivery, we may collect and use your name, phone number, and delivery address to:

• Confirm your order.

• Contact you regarding delivery.

• Provide your information to the relevant courier service.

• Complete delivery of your order.

5. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

• Courier and delivery companies

• Payment service providers

• Shopify and website service providers

• Website hosting and technical service providers

• Analytics and advertising service providers

• Customer support and communication services

These parties may only receive information necessary to perform their relevant services, subject to their own applicable terms and privacy practices.

We may also disclose information where required by law, legal process, governmental request, or to protect our legal rights, customers, website, or business.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

Cookies may help us:

• Keep your shopping cart functioning.

• Remember certain preferences.

• Understand website traffic.

• Improve website performance.

• Measure advertising effectiveness.

• Provide relevant marketing experiences.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.

7. Shopify

Our online store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and provide our services.

When you use our website, Shopify may collect and process certain information in accordance with its own privacy practices.

You can learn more about how Shopify handles personal information through Shopify's Privacy Policy.

8. Marketing Communications

With your permission, where required, we may send you promotional messages, offers, product updates, or other marketing communications through email, SMS, WhatsApp, or other communication channels.

You can request to stop receiving promotional communications at any time by contacting us or using the unsubscribe option provided in the relevant communication.

Please note that even if you opt out of marketing communications, we may still send essential messages related to your orders, payments, shipping, or customer service.

9. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

• Processing and maintaining order records.

• Providing customer support.

• Meeting legal and accounting requirements.

• Resolving disputes.

• Preventing fraud and misuse.

• Maintaining legitimate business records.

When information is no longer required, we may securely delete or anonymize it where appropriate.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to information we hold about you.

• Request correction of inaccurate information.

• Request deletion of certain information.

• Withdraw consent where processing is based on consent.

• Opt out of certain marketing communications.

• Ask questions about how your information is being used.

To make a privacy-related request, please contact us using the information provided below.

12. Children's Privacy

Our website is not intended for children who are unable to legally enter into purchases or provide personal information without appropriate consent.

We do not knowingly collect personal information from children for the purpose of making unauthorized purchases.

13. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment services, or other external services.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of any third-party website before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.

Any updated version will be posted on this page with a revised Effective Date.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us through our official customer support channels.

Derma One Cosmetics
Head Office: Bahawalpur, Pakistan
Country: Pakistan

By using our website, you acknowledge that you have read and understood this Privacy Policy.